FAQ

What is the ultimate goal for METRO Security Services for meeting my needs?

METRO Security's ultimate mission is to meet all clients' demands, tailor our services to each individual client needs and to employ the most ethical and responsible security officers in the industry. We wish to provide the highest possible security service in the industry without passing on the cost to our clients.

 

What is the benefit of a METRO Security Services Guard?

Our proactive approach to security management allows us to respond to situations and events before they become problems. Prevention is the highest form of security.

 

How extensive is METRO Security Services hiring process?

To provide the highest level of service for our clients, METRO Security requires its employees to undergo extensive background checks and a rigorous training program that typically exceeds the requirements mandated by the laws of The Gambia.
 

What is the training process of METRO Security Services?

Our security officers are trained to adapt too many different situations. With our diversified workforce, we can offer services such as bilingual security officers and personalities that will adapt to your business needs.

 

How does METRO Security Services plan and execute for an assignment?

We work with our customers to create a customized security procedures program specifically for each location where we are entrusted with security operations. The plan is reviewed and approved by our clients prior to implementation. An ongoing review of the plan is done on a regular basis to ensure that our services always meet our client's needs and requirements.
 

Kind of locations do you offer security for?

We offer security for locations including, but not limited to: Apartments, Financial institute, Construction Sites, Hotels, Movie Studios, Office Buildings (Small & Large), Restaurants, Gated Communities, Hospitals, Shopping Centers, Access & parking lot Control, Automotive Dealers, Schools,  Manufacturing facilities, Embassies and Warehouses.

 

What if my company's size or revenues does not warrant the employment of a full-time security person?

METRO Security can provide this function under a short or long term contractual arrangement. METRO Security Services is the perfect answer for the client with multiple responsibilities and no budget to hire a security manager!

 

What is the equipment required of a METRO Security Services unarmed security guard?

Flashlight, Pen, and Log Book.

 

What time of day can I expect my property to be guarded?

All clients have access to our management 24-hours a day. We have 24-hour supervision. The supervisor will check all posts and security officers randomly at your location.

 

METRO Security Services strives for Total Quality Management. What does this mean?

Total Quality Management is a continual process that includes comprehensive security programs customized for each client, regular quality evaluations and client feedback. TQM measures such as security inspections, on-going training and emergency response drills ensure that security officers are meeting the high-level service expectations set by METRO Security Services. Our comprehensive Total Quality Management program allows our clients to enjoy peace of mind.
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